PRIVACY POLICY

1. Introduction

1. Prevento Pty Ltd ACN 674 487 953 (“Prevento”) is an online platform connecting patients to independent practitioners. We provide independent practitioners with online support services to assist them in delivering healthcare services to their own patients.

2. Purpose

1. This Privacy Policy is to provide information to you on how your personal information (which includes your sensitive information, including your health information) is collected and used by Prevento and the circumstances in which we may share it with third parties.

3. Why and how your consent is necessary

1. When you register as a patient of an independent practitioner who engages Prevento for online support services, you provide consent for us (including our employees, agents, contractors and other representatives) to access and use your personal information so the independent practitioners consulting from Prevento can provide you with the best possible healthcare. Only persons who need to see your personal information will have access to it. If we need to use your information for any other purposes, we will seek additional consent from you to do so.

4. why do we collect, use, hold and share your personal information

1. We will need to collect your personal information to facilitate the provision of healthcare services to you by the independent practitioners consulting from Prevento. Our main purpose for collecting, using, holding and sharing your personal information is to facilitate the management of your health by those independent practitioners. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).

5. what personal information do we collect

1. The information we will collect about you includes your:

1. names, date of birth, addresses, contact details including emergency contact and next of kin;

2. demographic information, including gender, cultural background, and religious beliefs;

3. medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors;

4. Medicare number (where available) for identification and claiming purposes;

5. healthcare identifiers;

6. payment and / or financial information;

7. concession card details; and

8. health fund details.

6. dealing with us anonymously

1. You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

2. Please be aware that Medicare rebates are only available where a Medicare card (and / or associated information) is available. As such your practitioner may require you to pay for your consults in full without this rebate if you choose to deal with us anonymously or under a pseudonym.

7. how do we collect your personal information

1. Our practice may collect your personal information in several different ways:

1. You may provide us with your personal information directly (for example, when you make an appointment with a practitioner consulting from Prevento, our practice staff will collect your personal and demographic information via your registration);

2. The independent practitioners providing medical services may also collect further personal information from you which may be disclosed to us. Information can also be collected through My Health Record, e.g. via Shared Health Summary, Event Summary or through a Discharge Summary provided by a hospital or other healthcare service providers;

3. We may also collect your personal information when you contact us via our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media; and

4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:

1. your guardian or responsible person;

2. other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services; and / or

3. your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

2. If your practitioner deems it in your best interest to discuss your clinical information with you, we will arrange for this to occur either via telephone or via videoconference.

8. when, why and with whom do we USE AND share your personal information

1. We collect, use and disclose your personal information to facilitate the provision of medical services to patients of the independent practitioners consulting from our practice.

2. We may also share your personal information:

1. with other healthcare providers;

2. when it is required or authorised by law (e.g. court subpoenas, or where we are obliged to make a mandatory notification to a regulatory body);

3. when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or where it is otherwise impractical to obtain your consent;

4. to assist in locating a missing person;

5. to establish, exercise or defend a claim;

6. for the purposes of confidential dispute resolution processes;

7. during the course of providing nursing support services;

8. for the purposes of uploading that information to your My Health Record, such as through the shared health summary or event summary; and / or

9. with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with the Australian Privacy Principles (APPs) and this policy.

3. Only people who need to access your information will be able to do so. Other than in the course of facilitating the provision of medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

4. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

5. Our website is hosted by and uses third-party providers to provide the functionality within the platform. The third-party providers, including but not limited to Kiratech, Stripe, MediRecords and Coviu may collect and store back-ups of your personal information (including text and images) on overseas servers and may require you to access third-party links in connection with the provision of their services. We do not make any warranties, guarantees or undertakings as to how the third-party provider will collect, store or use such data. We will not be liable under any circumstances for any damages of any kind recognised by law due to the third-party provider’s conduct. You can let our administration team know at any time if you wish to revoke your consent to the use of your personal information in accordance with this clause.

6. We may disclose your de-identified health and personal information to third parties with your consent. We will inform you when such activities are being conducted and give you the opportunity to ‘opt-out’ of any involvement at any time.

7. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

8. Your practitioner may use artificial intelligence to record and summarise your consultation and store the transcript of the appointment in your medical record. These notes will be reviewed by your practitioner to ensure they accurately reflect your appointment before they are relied upon to provide medical or health advice. Your practitioner will seek your consent to use artificial intelligence prior to your consultation. If you no longer wish for your practitioner to use artificial intelligence, you may revoke your consent at any time by notifying your practitioner.

9. We cannot, and do not, determine or instruct the independent practitioners about how they deliver their medical or health services to you, including which artificial intelligence program they utilise for their patient consults. Our practice therefore cannot make any warranties or guarantees on how the specific artificial intelligence program will collect, store or use data. Please direct any queries or concerns you have in relation to the artificial intelligence program directly to your practitioner. They will also be able to provide you with access to the relevant terms and conditions and privacy policy for the specific artificial intelligence program they use. We will not be liable under any circumstances for any damages of any kind recognised by law due to the artificial intelligence program and liability is limited to the extent of our negligence or misconduct. We will participate in updating you on your practitioner’s behalf if need be of any communications received from your practitioner in relation to the artificial intelligence program. Any complaints should be sent directly to the owner of the artificial intelligence program.

9. how do we store and protect your information

1. Our practice stores information as electronic records (including via cloud-based services).

2. Our practice stores all personal information securely via the use of passwords, encrypted back-ups, and confidentiality agreements for staff.

3. All records will be retained until the later of seven (7) years from your last contact with the practice, or until you reach the age of twenty-five (25).

4. We take steps to destroy or de-identify information that we no longer require.

5. We use a cloud-based practice management software that includes the following security measures to ensure the personal information which it holds is secured:

1.  Two-factor authentication is required to access all medical records, emails, project collaboration and document development.

2. Administrative control is restricted to authorised users.
3. Data is stored securely in Australian data centres.
4. Data is protected by multiple layers of defence including physical, network and encryption, and is stored across several separately-powered data centres to ensure stability.
5. Backups are created daily.

10. how can you access and correct your personal information at our practice

1. You have the right to request access to, and correction of, your personal information.

2. Our practice acknowledges patients may request access to their medical records. You can lodge this request either via email info@prevento.com.au or telephone. Our practice will acknowledge your request within three (3) business days. We can post the requested information to your postal address, or we can email the information to you if you request it. If we are required to process a request for your records, we may charge for our reasonable costs incurred in complying with your request.

3. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to info@prevento.com.au. There is no fee charged for making corrections to your personal information.

11. how can you lodge a privacy-related complaint, and how will the complaint be handled at our practice

1. We take complaints and concerns regarding privacy seriously. You should express any privacy concerns (including any breach of the APPs or any registered binding APP code) you may have in writing.

2. Complaints should be addressed to:

1. Name and Position: Jonathan Corns

2. Email: info@prevento.com.au

3. We will respond with acknowledgement of your complaint within three (3) business days and provide a response within thirty (30) business days.

4. You may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information, visit www.oaic.gov.au or call the OAIC on 1300 363 992.

12. privacy and our Website

1. If you “like” or comment on our social media pages, we will have your social media name.

2. Our website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address and pages you have accessed on our website and on third-party websites. You are not identifiable from such information. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

3. Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked from our website.

13. privacy statement review

1. This privacy policy will be reviewed annually to ensure it is in accordance with any changes that may occur.

2. Last reviewed: 26 March 2026.